In today’s international and digitally-minded business
world, business leaders should be able to communicate both verbally and
virtually well in order to be successful. US Media Studios explains why good
interpersonal skills are beneficial.
Long ago, when the Internet was relatively new, a few
guidelines were set when communicating via email. One of those guidelines was
you can’t read tone in text unless it is expressed. This means that if the words
are in bold, underlined or expression symbols such as the exclamation mark are
indicated, no stress on the text is meant. Email notes and chat windows used for business
communication should contain the same professional courtesy one would normally
give in person. USMedia Studios also notes that good interpersonal skills also involve the
ability to speak with clarity, understand the mood in the room or conference
and be able to measure your reply.
Most business people can hear quite well. But not everyone
is a good listener. Listening takes patience and the ability to set aside what
is already on your mind to hear the other person’s point of view. Ask
open-ended questions, listen to the answer and be polite. Good interpersonal
skills are beneficial in every line of business, and at every employee level.
